Frequently Asked Question


G.E.M ( is a dedicated online marketplace in India that caters to the procurement needs of central and public government departments. It serves as a platform for the efficient acquisition of commonly used goods and services.

The prices listed on G.E.M may differ from other marketplaces due to several factors, which are as follows: Inclusive of Taxes: The prices displayed on G.E.M include all applicable taxes, ensuring transparency and eliminating the need for additional tax-related charges during the transaction. This ensures that buyers have a clear understanding of the total cost upfront. Varied Warranty Period: The products available on G.E.M may come with different warranty periods compared to other marketplaces. The platform provides specific warranty details for each product, enabling buyers to make informed decisions based on the duration and coverage of the warranty. Onsite Warranty: Certain products on G.E.M may offer onsite warranty services, where authorized service providers visit the buyer's location to provide maintenance or repair services. This added convenience can impact the pricing of these products, as it includes the cost of onsite support. Different Payment Terms: G.E.M follows its own set of guidelines and procedures for payment processing, which may differ from other marketplaces. The payment terms and conditions on G.E.M are aligned with the specific requirements of government procurement processes. These variations can affect the overall transaction process and payment terms. These factors contribute to the variation in prices between G.E.M and other marketplaces. G.E.M ensures compliance, transparency, and addresses the specific requirements of government procurement, which may result in differences in pricing and terms compared to other commercial platforms.